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Half-board prices in euros excluding tourist tax of EUR 1.50 per adult per day.

Arrival and departure 
Your room will be available from 15.00 on the day of arrival. Please vacate your room by 11.00 on the day of departure. Please call to inform us of an arrival after 19.00. In case of early departure or late arrival, 100% of the room rate minus EUR 18.00 per person per night) will be charged.

General Information 
We will gladly reserve the booked room category. However, fixed room numbers and fixed floors cannot be confirmed. We appreciate your understanding. For weekend bookings we cannot assign fixed room categories.

Dinner deduction 
If you would prefer only a "Room with breakfast", the daily price will be reduced by EUR 10.00 per person. (EUR 5.00 per day for children). We will gladly receive dinner cancellations until 11.00. The refund amounts to EUR 10.00 per person per day or EUR 5.00 per child per day. Unfortunately, later dining requests will not be considered. 

Child discounts
Precise information on children's prices can be found at the bottom of each individual room page. A portable cot or a toddler in the parents' bed shall incur a charge of EUR 10.00 per day (or EUR 15.00 per day if born in  2010 or before).

Carport-Underground Car Park 
Upon reservation, we can reserve a parking place in the carport. For an additional carport place, we charge EUR 4.00 per day or EUR 20.00 per week. There are plenty of free parking places (outdoors) right next to the hotel.

Rules - Wellness 
Please note that bathing regulations apply to our wellness & water landscape. The nude area and the fitness room are not accessible to children under 15 years.

Pets
We appreciate your understanding that pets are not permitted for reasons of hygiene.

Smoking 
All areas, rooms, suites, restaurants and the hotel lobby are non-smoking areas. For smokers there is a modern, separate smoking lounge.

Internet 
Free WiFi Internet access throughout the hotel.

Minibar
Some rooms do not have a minibar. Upon request, we can provide your room with one - filled or empty.

Deposit & Reservation 
To confirm the booking, we request that you transfer a deposit of EUR 250.00 per person (EUR 500.00 per family room) within two weeks. Upon receipt of the payment your reservation is binding. The remaining balance can be transferred to our account before arrival. Reservations are accepted only in writing. Should the prices in the reservation confirmation deviate, then the prices listed in the price list shall always apply.

Bank Details 
Hypo Bank Schladming
IBAN: AT43 5600 0206 5301 2900
BIC: HYSTAT2G

Or you can pay your deposit quickly and safely using the following "Credit Card Payment" link. Unfortunately, we can no longer accept your credit card information in writing (e.g. by email) or by telephone.

The court of jurisdiction is Schladming/Austria. Unless otherwise agreed, the Austrian hotel contract conditions apply.

Payment Method
We usually recommend payment with MAESTRO card (Austria, Germany, Netherlands) or in cash! The following credit cards are acceptable. Visa and MasterCard (Diners Club).

Cancellation
It's not as rare as one might think, that a booked holiday has to be cancelled or terminated prematurely. Up to 8 weeks before arrival we will refund your payment less an administration fee of EUR 40.00. From 8 to 4 weeks prior to arrival, your deposit shall be forfeited in our favour. For a cancellation within the last 4 weeks prior to the holiday, we shall charge 100% of the room rate less board (EUR 18.00 per person and night). This also applies to late holiday arrival and early departure. Cancellations are accepted only in writing!

Booked rooms are available from 15.00. Rooms must be vacated by 11.00 on the day of departure. Please call to inform us of an arrival after 19.00.

Travel Cancellation Insurance
And if something happens in the meantime? With the booking confirmation you will receive information about our partner, Europäischen Reiseversicherung. We recommend that you take out the comprehensive travel cancellation and holiday cover. To Europäische Reiseversicherung.

Other 
The areas in m² are understood to include bath. Differences from the photos and the floor layout drawings are possible. All prices are in euros. Amendments and errors are reserved.

Diet food / Allergies 
We cook fresh for you and use as much local produce as possible. In order to be able to cook a wide variety of food, we use all our staple foods. If you are allergic to something, please inform us. We can prepare some dishes for you glucose- or lactose-free! Please just ask! As a result of being produced in a kitchen, and despite great care being taken, it is possible to be contaminated with other allergens!

Mobile Phones
Out of consideration for other guests, we request that you do not use any mobile devices in the restaurant bar area and in the wellness area. Thank you!
Using your phone on the balcony - your neighbour can hear you!

Dress
Breakfast / Lunch: Casual clothing. Please do not come to the restaurant in long underwear, bathing suits or barefoot.
Dinner: Dinner is a special moment of the day. We recommend appropriate clothing and rely entirely on your good taste.

Environmentally conscious
  • We heat the hotel with wood chips and our staff house with pellets and photovoltaics
  • We use energy-efficient LED lights
  • We are strict when it comes to waste separation
  • For our "trade routes" we use our electric BMW I3
  • We encourage our guests to consider the environment too, e.g. by reusing bath towels or bringing your own bath shoes from home.