All prices are exclusive of a local tax of € 1.50Arrival and departure
Check-In is from 3.00 pm onwards, check out is at 11.00 am (for arrivals after 7.00 pm, please let us know)General Information
We will gladly reserve the booked room category. However, fixed room numbers and fixed floors cannot be confirmed. We appreciate your understanding. For weekend bookings we cannot assign fixed room categories.Dinner deduction
Deduction for a room with breakfast: € 10.00 per day/child from the half board price. (Deductions are not possible for packages)Child discounts
Precise information on children's prices can be found at the bottom of each individual room page. A portable cot or a toddler in the parents' bed shall incur a charge of € 15.00 (for a child born in year 2014 or younger) per day.Carport-Underground Car Park
Upon reservation, we can reserve a parking place in the carport. For an additional carport place, we charge € 5.00 per day or € 25.00 per week. There are plenty of free parking places (outdoors) right next to the hotel.Rules - Wellness
Please note that bathing regulations apply to our wellness & water landscape. The nude area and the fitness room are not accessible to children under 15 years.Pets
We appreciate your understanding that pets are not permitted for reasons of hygiene.Smoking
All areas, rooms, suites, restaurants and the hotel lobby are non-smoking areas. Internet
Free WiFi Internet access throughout the hotel.Minibar
Some rooms do not have a minibar. Upon request, we can provide your room with one.Deposit & Reservation
For fixed booking, we ask for a deposit of 20% per room via transfer within two weeks to our Bank. Upon receipt of the payment your reservation is binding. The remaining balance can be transferred to our account before arrival. Reservations are accepted only in writing. Should the prices in the reservation confirmation deviate, then the prices listed in the price list shall always apply.Bank Details
IBAN: AT95 3811 3000 0906 2431
Or you can pay your deposit quickly and safely using the following "Credit Card Payment
" link. Unfortunately, we can no longer accept your credit card information in writing (e.g. by email) or by telephone.
The court of jurisdiction is Schladming/Austria. Unless otherwise agreed, the Austrian hotel contract conditions
We usually recommend payment with MAESTRO card (Austria, Germany, Netherlands) or in cash! The following credit cards are acceptable. Visa and MasterCard (Diners Club).Cancellation
Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated.Schwaigerhof cancellation conditions
Winter 2021/2022 (from 8th December 2021 on):
- free of charge up to 15 days before arrival
- 14 to 4 days before arrival 50%
- 3 days before arrival until the day of arrival 90%
However, if your stay has to be canceled in connection with Covid-19 because
- Up to 8 weeks before arrival ~ Euro 40,- processing fee
- 8 to 4 weeks before arrival ~ 20% of the booked travel price
- 4 weeks to 7 days before arrival ~ 70% of the booked travel price
- 7 days until arrival, no-show, late arrival or early departure ~ 90% of the booked travel price
we, of course, refrain from cancellation fees.
- tourism in the region is stopped
- the borders to Austria will be closed due to Covid-19
- the foreign authorities classify Styria or the Liezen district as a risk area
- you are from an official risk area
- you, or a family member living in the same household, tested positive for Corona at your start of vacation (certificate required)
Your deposit will be refunded or sent to you in the form of a voucher for another vacation.
Cancellations are accepted only in writing! The 14-day right of withdrawal of the Distance Selling Act does not apply here.
Check-In is from 3.00 pm onwards, check out is at 11.00 am (for arrivals after 7.00 pm, please let us know)Travel Cancellation Insurance
And if something happens in the meantime? With the booking confirmation you will receive information about our partner, Europäischen Reiseversicherung. We recommend that you take out the comprehensive travel cancellation and holiday cover. To Europäische Reiseversicherung.Other
The areas in m² are understood to include bath. Differences from the photos and the floor layout drawings are possible. All prices are in euros. Amendments and errors are reserved.Diet food / Allergies
We cook fresh for you and use as much local produce as possible. In order to be able to cook a wide variety of food, we use all our staple foods. If you are allergic to something, please inform us. We can prepare some dishes for you glucose- or lactose-free! Please just ask! As a result of being produced in a kitchen, and despite great care being taken, it is possible to be contaminated with other allergens!Mobile Phones
Out of consideration for other guests, we request that you do not use any mobile devices in the restaurant bar area and in the wellness area. Thank you!
Using your phone on the balcony - your neighbour can hear you!Dress
Breakfast / Lunch: Casual clothing. Please do not come to the restaurant in long underwear, bathing suits or barefoot.
Dinner: Dinner is a special moment of the day. We recommend appropriate clothing and rely entirely on your good taste.Environmentally conscious
We heat our hotel and our staff house with pellets and photovoltaics
We use energy-efficient LED lights
We are strict when it comes to waste separation
For our "trade routes" we use our Hyundai Kuna
We encourage our guests to consider the environment too, e.g. by reusing bath towels or bringing your own bath shoes from home.