Choose your favorite category
Either postal or e-mail delivery can be selected as the delivery method. There is also the option "Smart Voucher". Here you can send the voucher with a link directly via SMS or WhatsApp and make it a present.
Delivery period
E-Mail and Smart Voucher: immediately after payment has been completed

Postal delivery: 2-4 working days Austria, 3-6 working days Europe
with credit card (Visa, Mastercard or Diners Club) or bank transfer
Validity of my voucher
Our vouchers are all valid for 30 years from the date of issue. The value of the voucher is based on the prices valid at the time of issue. After a price increase, the voucher is taken into account as a "value voucher" and the difference costs will be charged. In the case of treatment vouchers, this also occurs if the treatment is no longer offered.
I have problems with my order
I chose email delivery and did not receive an email with the voucher.
Perhaps a typing error crept into the receiver's address? No problem, we will gladly send you the voucher again. Simply contact us by phone at +43 3687 61422 or by e-mail at
I chose postal delivery, but I need the voucher very soon and it hasn't arrived yet.
If you have selected the delivery method "Post" and the voucher has not yet been delivered, please contact us by telephone +43 3687 61422 or by e-mail We will be happy to send you the voucher as a PDF for you to print out yourself by e-mail.

The hotel does not accept any liability for delays in delivery.
I have selected "bank transfer" as the payment method, where can I find the account details?
You will then find the account details in the email with the invoice and on the invoice itself as well.
My question was not there, where can I ask somebody?
Our reception team will be happy to help you by phone on +43 3687 61422 or by e-mail to
When will I receive my invoice?
Our reception team will process your order as quickly as possible and then send you the invoice by e-mail. This is independent of whether you have chosen the payment method credit card or bank transfer. The electronic invoice saves paper and valuable resources.